Returns & Exchanges

At Krishna Jewellers Pearls and Gems Pvt Ltd, we strive to ensure your complete satisfaction with every exquisite piece. If you are not entirely satisfied with your purchase, we offer a hassle-free 15-day return and exchange policy for all unworn and authentic items.

Return Process

• 1.
  Initiate Request

  Contact our customer support team within 15 days of delivery via email or phone to provide your order number and reason for the return.

• 2.
  Quality Inspection

  Pack the jewelry in its original packaging along with the authenticity certificate; our team will arrange a secure pickup and conduct a thorough quality check upon arrival.

• 3.
  Approval Process

  Once the item is verified to be in its original, unaltered condition, we will approve your request for a full refund or a product exchange.

• 4.
  Refund Issuance

  After approval, the refund will be processed to your original payment method within 7-10 business days, or your new exchange piece will be dispatched.