Frequently Asked Questions
Everything you need to know about our pearls, gems, and shopping experience.
Are the pearls and gemstones sold at Krishna Jewellers authentic?
Yes, all our pearls and gemstones are 100% authentic and ethically sourced. We provide a certificate of authenticity with every purchase to guarantee the quality and origin of our jewelry.
Do you offer international shipping?
We offer insured worldwide shipping. Shipping costs and delivery timelines vary depending on your location, but most international orders arrive within 7-10 business days.
What is your return and exchange policy?
We offer a 15-day return policy for unused items in their original packaging. Please note that custom-made or personalized jewelry pieces are not eligible for returns.
Can I customize a piece of jewelry?
Absolutely. We specialize in bespoke designs. You can contact our design team via WhatsApp or email to discuss custom settings, stone choices, and specific pearl grades.
How should I care for my pearl jewelry?
Pearls are delicate. We recommend wiping them with a soft cloth after each wear, keeping them away from perfumes and chemicals, and storing them in a separate fabric pouch to prevent scratches.
What payment methods do you accept?
We accept all major credit and debit cards, net banking, UPI, and bank transfers. For international customers, we offer secure payment gateways including PayPal and Stripe.